Starbucks struggles with cafe operations after cyberattack on software supplier – report

In the fallout of a ransomware attack on a software supplier, coffee chain giant Starbucks (NASDAQ:SBUX) is now facing disruptions in its ability to pay baristas and manage their schedules, The Wall Street Journal reported Monday.

The WSJ report said one of Starbucks’ third-party vendors had an outage beginning late last week that has disrupted how employees view and manage their schedules, along with how the company tracks hours, leaving cafe managers to manually calculate employees’ pay.

The outage at the vendor hasn’t impacted Starbucks’ customer service.

The report said the company is now paying employees for their scheduled shifts, meaning they could be overpaid or underpaid depending on the hours baristas actually worked.

“Keeping our partners (baristas) whole despite the outage continues to be our priority, and we’re ensuring they will receive pay for all hours worked,” Starbucks reportedly said.