Lumen partners with Google Cloud to power AI operations
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Lumen Technologies (NYSE:LUMN) is partnering with Google Cloud (NASDAQ:GOOG) (NASDAQ:GOOGL) to power its AIOps and accelerate digital transformation.
Using Google Cloud’s infrastructure, databases, and BigQuery data and analytics platform, the communications services provider has built Lumen Digital Twin powered by AI providing real-time insights across its network. These insights help Lumen proactively detect and quickly resolve network issues before they reach its customers.
In addition, Google Cloud’s Vertex AI platform and Gemini models will enable new and innovative applications to help Lumen avoid unnecessary technician dispatches; improve field, agent and customer support; and enhance website search functionality.
Furthermore, as part of this announcement, Google Cloud has chosen Lumen to expand its network capabilities using the Lumen network to support demand growth for Google Cloud services and AI innovations.
Lumen Private Connectivity Fabric will provide dedicated access to existing fiber in the Lumen network, and Lumen will install new fiber on existing and new routes.