Salesforce to hire 2,000 people to sell AI software to clients
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Salesforce (NYSE:CRM) is planning to hire around 2,000 salespeople to sell its artificial intelligence software to clients, its CEO Marc Benioff announced at a company event, double the number of people it planned to hire a month ago
“We’re adding another couple of thousand salespeople to help sell these products,” he said on Tuesday. “We already had 9,000 referrals for the 2,000 positions that we’ve opened up.”
The event was for the introduction of Agentforce 2.0, the second generation of Salesforce’s (NYSE:CRM) digital labor platform that augments companies’ workforce with autonomous AI agents.
“This release introduces a new library of pre-built skills and workflow integrations for rapid customization, the ability to deploy Agentforce in Slack, and advancements in agentic reasoning and retrieval augmented generation,” it announced.
The full release of Agentforce 2.0 will be generally available in February 2025, with specific features released in advance on Tuesday.
Since the launch of Agentforce in October, the platform now solves 83% of customer queries without a human and has halved the number of issues that require human intervention.