Alexander Farnsworth
Walmart (NYSE:WMT) unveiled detailed plans to roll out a suite of AI-powered “super agents” designed to improve the shopping experience for customers and streamline operations. The company said the four AI-powered agents, which were designed for Walmart (NYSE:WMT) shoppers, store employees, suppliers and sellers, and software developers, will be the primary platform for all digital interactions.
The super agents will be the entry point for every AI interaction and replace several existing agents and AI tools. Walmart (WMT) thinks AI can help drive its e-commerce growth, as it looks to hit a target for online sales to account for 50% of its total sales within five years.
Walmart (WMT) Chief Technology Officer Hari Vasudev highlighted plans for the company’s agentic future earlier in the year.
“Our approach to agentic AI at Walmart is surgical. Extensive early testing proved that, for us, agents work best when deployed for highly specific tasks, to produce outputs that can then be stitched together to orchestrate and solve complex workflows. As a result, we are hyper-focused on solving for specific use cases tailored to the unique needs of our business, versus providers that are likely building for multiple potential use cases. In parallel, we are also focused on defining and refining the set of core agentic AI capabilities that are foundational to how we build cohesive, best-in-class tools and experiences that can evolve and scale globally.”
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