ServiceNow sinks despite subscription revenue growth of 21%, new AI agent tools

ServiceNow office building in Silicon Valley

Sundry Photography/iStock Editorial via Getty Images

ServiceNow (NYSE:NOW) increased its subscription revenue by 21% year over year in its fourth quarter 2024 financial results on Wednesday.

However, shares were down 9% during early post-market trading as the first quarter and full-year 2025 forecasts fell short of expectations.

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